Shipping & Returns
As we try to adapt to the new Brexit regulations, we are only shipping to the UK at this moment in time. We'll be back in the EU and beyond soon!
Products are sent via Royal Mail or DPD. There are a number of options available in terms of delivery time of either 1-2 working days or 2-3 working days.
If your order is greater than £20, please make sure you select an option where your delivery will be insured for the full contents of the parcel (e.g. cover of up to £50). If you do not choose this option, and your parcel is lost we will not be able to refund you the full amount.
If for any reason you would like to return a product, please contact us within 3 working days explaining the issue.
We will review the issue and do our best to help you resolve it. If the return and refunds claims are accepted, the products should be sent back within 30 working days from receipt. We will issue a full refund of the purchase, including the shipping cost if you are returning the full purchase.
We put a lot of effort into describing the products and displaying the products as close to reality. However, because the products are handmade, size, weight, shape and colours may vary slightly from product to product! We therefore cannot accept refunds or returns based on these grounds.